Our 14 Day Money Back Guarantee is offered to new customers only – we will issue a full refund, less shipping, on returned products, unused, in original perfect condition only, post-marked within 14 days of the initial delivery date and accompanied with original receipt.
All return requests must be made by email.
Customer is responsible for all shipping charges. Product containers including complete packaging, inserts and seals must be returned in order for us to process a refund. For your protection, we recommend that you use a recorded/trackable delivery service when shipping the items.
Any purchase made by credit card will be refunded to the original credit card. If the original credit card account has expired or been cancelled, we cannot issue a refund and your BACS details may be required instead.
Customer will be responsible for any service charges/fees that may be assessed by the credit card or banking institution. Re-orders and wholesale orders are non-refundable.
The start of the 14 day period is the day courier records successful delivery. Each products has to be used by one customer and applied according to the instruction on the product cartoon.
If your order was received damaged or defective, please email us for an exchange. All of our policies, including the money back guarantee, apply only to purchases made directly through our website.
Returns must be posted back to:
Dr V Sunglasses, Unit 3 & 4 Issigonis House, Cowley Road, W3 7UN